VODACOM EXPLAINS VANISHING SUBSCRIPTIONS, TO REFUND AIRTIME & DATA TO SUBSCRIBERS

Mybroadband

Vodacom will refund subscribers hit by disappearing airtime and data bug


CAPE TOWN – Vodacom is reimbursing subscribers who were affected by a billing issue on Monday night, the operator said on Twitter.

Customers took to social media last night, causing Vodacom to trend on Twitter, to complain about disappearing airtime and data.

Those affected by the billing bug complained about missing data and airtime depleting for no apparent reason.

Vodacom has committed to ensure that all affected customers will be refunded in full. On Tuesday morning, the mobile network said it had begun the process.

Related: PAY BACK THE MONEY: VODACOM TO REIMBURSE USERS FOR LOST DATA, AIRTIME

Vodacom said that all out-of-bundle charges incurred during the incident are being refunded, and that depleted bundles are being reinstated.

We are currently reimbursing customers affected by last night’s billing issue. 1/2

All related out-of-bundle charges are being refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience. 2/2

Now read: Minimum data charges on Vodacom and MTN

PHOTO: PAY BACK TIME: Vodacom to reimburse users after several airtime and data loses

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